Reporting outages
Options for reporting an outage:
- Text OUT to 57801 (standard text and data charges may apply)
- Call the automated outage-reporting system at 800.POWERON for Duke Energy Carolinas customers and 800-419-6356 for Duke Energy Progress customers.
- Visit www.dukeenergyupdates.com
Duke Energy also will provide updates on its social media channels to keep customers informed if significant outages occur:
- Twitter: @DukeEnergy
- Facebook: Duke Energy
A winter storm will bring a mix of hazardous precipitation to the Carolinas over the weekend. Duke Energy expects the storm to cause prolonged power outages in some areas as snow and ice bring down trees, limbs and power lines.
Duke Energy meteorologists continue to monitor weather conditions, and the company's line technicians, service crews and other personnel are preparing to respond as outages and emergencies occur.
The company urges customers to take appropriate precautions, too. Based on the current forecast, Duke Energy expects widespread, multiple-day power outages. Snow and freezing rain can cause traffic accidents and downed power poles, which can result in additional isolated outages. These conditions could delay Duke Energy workers' ability to access areas, fully assess storm damage and completely restore electric service.
Safety reminders
- With temperatures below freezing, plan to move family members – especially those with special needs – to a safe location in case an extended power outage occurs.
- Check your supply of flashlights, batteries, bottled water, non-perishable foods, medicines, etc. Also, ensure a portable, battery-operated radio, TV or NOAA radio is on hand.
- Stay away from power lines that have fallen or are sagging. Consider all lines energized as well as trees or limbs in contact with lines. Please report downed power lines to Duke Energy.
- If a power line falls across a car that you're in, stay in the car. If you must get out of the car due to a fire or other immediate life-threatening situation, do your best to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground. Watch this demonstration.
- If you are driving and encounter emergency responders or other roadside work crews, remember to move over, it's the law in North Carolina, but a good practice for all drivers.
- If you use a generator due to a power outage, follow the manufacturer's instructions to ensure safe and proper operation. Operate your generator outside. Never operate it inside a building or garage.