Duke Energy crews ready to respond to power outages as Isaias nears Carolinas Duke Energy crews ready to respond to power outages as Isaias nears Carolinas

Duke Energy crews ready to respond to power outages as Isaias nears Carolinas

More than 2,200 workers prepared to make repairs under pandemic conditions


As Tropical Storm Isaias continues toward eastern North Carolina and South Carolina, Duke Energy has more than 2,200 workers prepared to respond to power outages.

The National Hurricane Center forecasts the storm will regain hurricane strength before it reaches the Carolinas coast.

How to report a power outage

Before a storm hits, customers can sign up to receive outage alerts, and ensure contact information is current and communication preferences specified.

Customers can report an outage the following ways:

  • Use the Duke Energy mobile app – download the Duke Energy App from a smartphone on Apple Store or Google Play.
  • Text OUT to 57801 (standard text and data charges may apply).
  • Call Duke Energy’s automated outage-reporting system:
    • Duke Energy Carolinas: 1-800-POWERON (1-800-769-3766)
    • Duke Energy Progress: 800.419.6356 

More than 300 Duke Energy workers traveled from the company’s Midwest service territory – Indiana, Ohio and Kentucky – and an additional 300 workers will travel from Florida to supplement Carolinas-based crews if needed.

Workers will be deployed to areas hardest hit by the storm to restore power for customers after the storm passes.

"We recognize that during the COVID-19 pandemic customers are spending more time at home and even brief outages are inconvenient,” said Jason Hollifield, Duke Energy’s Carolinas storm director. “Our team is ready to respond after the hurricane hits to minimize the effects to our customers, and we encourage customers in the projected path of this storm to make plans now to prepare their homes and families.”

During non-pandemic times, restoring power after a storm can be difficult for repair crews because of high winds, fallen trees and flooding.

In addition to addressing those standard challenges, Duke Energy’s storm response plan has incorporated The Centers for Disease Control and Prevention’s recommendations for COVID-19 safe-work practices and physical-distancing measures to help keep customers and communities safe.

Repair crews will wear face coverings when physical distancing cannot be maintained. In addition, work practices have been modified to reduce interactions.

The company has also eliminated paper transfers whenever possible, made field-work briefings more efficient and incorporated virtual activities and remote processes when possible.

Duke Energy requests that customers remain outside of marked work zones and refrain from approaching repair crews.

Safety tips

Duke Energy encourages customers to have a plan if they experience a power outage. These tips help you and your family stay safe.

  • Create (or update) an emergency supply kit to save time later. The kit should include everything an individual or family would need for at least two weeks, especially medicines, water, non-perishable foods and other supplies that might be hard to find after a storm strikes. Your emergency kit should also include items that can help protect you and others from COVID-19, such as hand sanitizer, bar or liquid soap, and face coverings aligned with CDC guidance.
  • Keep a portable radio or TV, or NOAA weather radio on hand to monitor weather forecasts and important information from state and local officials.
  • Charge cellphones, computers and other electronic devices in advance of storms to stay connected to safety and response information. Consider purchasing portable chargers and make sure they are fully charged.
  • Maintain a plan to move family members – especially those with special needs – to a safe location in case an extended power outage occurs or evacuation is required. When checking on neighbors and friends, be sure to follow social distancing recommendations (staying at least 6 feet from others) and other CDC recommendations to protect yourself and others.
  • If a power line falls across a car that you're in, stay in the car. If you must get out of the car due to a fire or other life-threatening situation, jump clear of the car and land on both feet. Be sure no part of your body is touching the car when your feet touch the ground.
  • If you need to go to a disaster shelter, follow CDC recommendations for staying safe and healthy in a public disaster shelter during the COVID-19 pandemic.

More tips on what to do before, during and after a storm can be found at duke-energy.com/safety-and-preparedness/storm-safety. A checklist serves as a guide, but it's critical before, during and after a storm to follow the instructions and warnings of emergency management officials.

Power restoration process

Duke Energy focuses on restoring power in a sequence that enables power restoration to public health and safety facilities and to the greatest number of customers as safely and quickly as possible. Click here for information on how Duke Energy restores power.

High-water safety 

  • People who live along lakes and rivers, and in other low-lying areas or areas prone to flooding, should pay attention to emergency management officials, national weather service and media for changing weather conditions and rising lake and river levels.
  • High water can create navigational hazards, and the public should use caution and adhere to the advice of emergency management officials before going on lakes or rivers.
  • People who have electrical service to facilities (piers, outside lighting on seawalls, etc.) on or near water should have this service de-energized to avoid injuries and equipment damage.
  • If rising water threatens your home — or if you evacuate your home — turn off your power at the circuit breaker panel or fuse box.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don't drive over — and don't stand near — downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • If your home or business is flooded, Duke Energy cannot reconnect power until the electrical system has been inspected by a licensed electrician. If there is damage, an electrician will need to make repairs and obtain verification from your local building inspection authority before power can be restored.

Tips to protect refrigerated food

For customers who lose power and have full refrigerators and freezers, the U.S. Food and Drug Administration (FDA) recommends:

  • Keep refrigerator and freezer doors closed as much as possible to maintain the cold temperature. 
  • A refrigerator can keep food cold for about four hours if it is unopened. If the power will be out for more than four hours, use coolers to keep refrigerated food cold.

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